The Bossa products and services (collectively, the "Products and Services") are offered by Bossa through web pages at Bossa and are made available subject to this Privacy Policy. This statement discloses the privacy practices of the Bossa site. By using the Products and Services, you agree, without limitation or qualification, to be bound by this Privacy Policy.


Our pledge to you

At Bossa we understand the importance of privacy. We treat our customers as part of our team and carefully protect all the information they have entrusted to us. The information we request from you will enable us to provide you with the highest levels of personal service and quality. We will not disclose any personal information to any external company or person, except as described above, without a customer’s informed consent unless we are required by law to disclose this information. With the growth of electronic media we recognise that it is necessary to take further steps to protect the privacy of the individual. We fully support Australian legislation in its role to protect the privacy of the individual. Our role in protecting an individual’s privacy does not stop with this legislation. We maintain the security and confidentiality of the information disclosed by our customers according to the strictest standards. We are continually looking for additional ways to ensure that the personal information we hold is secure and used in a responsible and respectful manner. To summarise our commitment to Privacy, we have detailed the following promises:

What information we collect from you
Bossa only collects Personal Information that you voluntarily provide to us.

How we use your information
Bossa uses your Personal Information for the purposes of responding to and processing your requests for our products and services.

Who we share your information with
Bossa will only share your Personal Information with our authorised service providers that perform certain services or functions on our behalf or as required by law. Bossa does not sell or rent your Personal Information to anyone.


Information about you

On all Bossa pages that collect Personal Information, we specifically describe what information is required in order to provide you with the product or service you have requested.

Bossa collects Personal Information when you:

• Become an Bossa client
• Complete a customer profile
• Purchase Products and Services
• Participate in a survey or contest
• Contact Bossa
• Are contacted by a sales representative to whom you voluntarily provide your Personal Information

Use of your information

Information collected on Bossa may be used to:

• Register you as a Bossa client
• Offer you additional Bossa services
• Send marketing communications or surveys to you
• Respond to your questions or suggestions
• Improve the quality of your visit to our site

Information use

Brochures & CD-ROMs
We use your address information and details about your personal preferences to mail you selected Bossa brochures & CD-ROMs.

Research
From time to time Bossa will retain the assistance of external service organisations to help us understand our travelers and any trends in our industry. We may disclose some of your personal information to those companies solely for the purpose of conducting research and analysis on behalf of Bossa. We use contractual and other means to protect your information while our agents are processing it. We are always interested in how our customers heard about Bossa. We may ask you for information about how you heard about us and what types of media you watch and read. We gather this information to enable us to understand which marketing and advertising tools are most effective for our business.

Does Bossa collect any other information about visitors to the website?
We constantly seek to improve our website and the online services we offer. As part of these efforts, we collect and analyse certain information about visitors to our website. This data includes (but is not limited to) domain and/or web browser information. We may track which website you visited before arriving at our site and the website you link to when you leave www.bossa.com.au. We may also keep a record of which pages you visit on our site and how long you spend on each page.

We also use “cookies” on our site. Cookies are small pieces of information that our server places on a visitor’s computer hard drive to enable that person to use our site more easily. For example, we place a cookie on your computer when you visit our site. The next time that person visits our site using the same computer our server will recognise the cookie and the visitor. Many web browsers are automatically set to accept cookies. You may change your browser settings to reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that if you reject cookies, certain parts of our website may not operate as efficiently as they would if cookies were enabled.

Complaints
If you feel that Bossa has not complied with this Privacy Policy or if you are otherwise concerned with Bossa’ personal information practices, then you may file a complaint contacting us (link to contact page) . Complaints or requests for information shall be the object of an investigation or response within 30 business days. If the complaint is justified, Bossa will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending its Policy and practices.